Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Genixlabs ("we", "us", or "our"), a digital agency based in Australia. By engaging our services, submitting a project inquiry, or making a payment, you confirm that you have read, understood, and agree to be bound by these Terms.

If you are entering into these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Our Services

Genixlabs provides the following professional digital services:

• AI Solutions: Custom AI chatbots, workflow automation, AI integration, LLM fine-tuning, and data pipelines
• Web & App Development: Next.js web applications, React Native mobile apps, API development, and cloud deployment
• Video Editing: Brand videos, social media reels, motion graphics, color grading, and sound design
• Digital Marketing: SEO, paid advertising (Meta/Google), email marketing, analytics, and funnel strategy
• Social Media Management: Content strategy, post design, scheduling, community management, and growth analytics
• Graphic Design: Logo and brand identity, brand guidelines, marketing materials, UI design, and print design

Specific deliverables, timelines, and pricing are outlined in individual project proposals or Service Agreements provided before project commencement.

3. Client Responsibilities

To ensure successful project delivery, the Client agrees to:

• Provide accurate, complete, and timely information, materials, and feedback required for project completion
• Designate an authorized point of contact for project communications
• Review and approve deliverables within the agreed timeframe — delays by the Client may affect project timelines
• Ensure that any materials provided to Genixlabs (images, text, logos, data) do not infringe third-party intellectual property rights
• Make payments according to the agreed schedule
• Not request services for any unlawful, unethical, or harmful purpose

4. Fees and Payment

4.1 Pricing

All fees are as quoted in the project proposal. Quotes are valid for 14 days from issue. Prices are in Australian Dollars (AUD) unless otherwise specified in writing.

4.2 Payment Schedule

• A non-refundable deposit of 50% is required before project commencement
• The remaining balance is due upon project completion and before final delivery of files
• For ongoing retainer or subscription services, payments are due monthly in advance

4.3 Late Payments

Invoices are due within 7 days of issue. Overdue invoices may incur a late fee of 2% per month on the outstanding balance. We reserve the right to pause project work until outstanding payments are received.

4.4 Taxes

Prices are exclusive of applicable taxes. Australian clients may be subject to GST (Goods and Services Tax) at the current rate. International clients are responsible for any applicable taxes or duties in their jurisdiction.

5. Revisions and Scope Changes

Each project includes a defined number of revision rounds as specified in the project proposal. Additional revisions or requests beyond the agreed scope are subject to additional fees, which will be quoted before commencement.

Requests that materially change the project scope, timeline, or deliverables will be treated as a new or amended project requiring an updated proposal and deposit.

6. Intellectual Property

6.1 Client Ownership

Upon receipt of full and final payment, all agreed deliverables created specifically for the Client (custom designs, code, content) become the exclusive property of the Client. The Client warrants that all materials they provide do not infringe any third-party rights.

6.2 Genixlabs Retained Rights

Genixlabs retains the right to display completed work in our portfolio, case studies, and marketing materials unless the Client requests confidentiality in writing before project commencement.

Any pre-existing tools, frameworks, templates, or methodologies used in delivering services remain the exclusive property of Genixlabs. Third-party components (open-source libraries, stock assets, licensed software) remain subject to their respective licenses.

6.3 No Transfer Before Full Payment

Intellectual property rights in deliverables do not transfer to the Client until all outstanding invoices are paid in full.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement, including business strategies, technical systems, and client data. This obligation survives the termination of our engagement. We will not disclose your confidential information to third parties except as required to deliver services or by law.

8. Warranties and Disclaimers

Genixlabs warrants that:

• Services will be performed with reasonable skill, care, and diligence
• Deliverables will substantially conform to the specifications agreed in writing

Disclaimer: To the fullest extent permitted by law, Genixlabs does not warrant that:

• Results from digital marketing, SEO, or advertising campaigns will achieve specific revenue or traffic targets
• AI systems will be error-free or produce 100% accurate outputs at all times
• Third-party platforms (social media networks, advertising platforms) will maintain their current features, policies, or pricing
• Software will be free of all bugs or compatible with every device and browser (we commit to reasonable remediation within agreed timelines)

9. Limitation of Liability

To the maximum extent permitted by applicable law, including the Australian Consumer Law:

• Genixlabs' total aggregate liability to the Client for any claim arising under these Terms shall not exceed the total fees paid by the Client in the 3 months preceding the claim
• Genixlabs shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including loss of profits, revenue, business opportunity, or data

Nothing in these Terms excludes liability that cannot be limited by law, including non-excludable consumer guarantees under the Australian Consumer Law.

10. Indemnification

The Client agrees to indemnify and hold harmless Genixlabs, its team members, and affiliates from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from the Client's: (a) breach of these Terms; (b) use of deliverables in a manner not authorized or permitted by law; (c) provision of infringing or unlawful materials; or (d) violation of any applicable law or regulation.

11. Termination

Either party may terminate a project engagement with 14 days' written notice. Upon termination:

• The Client is liable for payment of all work completed up to the date of termination
• The initial deposit is non-refundable in all circumstances
• We will deliver all completed work to the Client upon receipt of all outstanding payments
• Retainer services may be cancelled with 30 days' written notice; unused prepaid amounts for the cancelled period will be refunded on a pro-rata basis

12. Force Majeure

Neither party shall be liable for delays or failures in performance caused by circumstances beyond their reasonable control, including but not limited to natural disasters, acts of government, widespread internet outages, or third-party platform disruptions. The affected party will notify the other promptly and both parties will work in good faith to resume performance as soon as reasonably practicable.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of New South Wales, Australia. Both parties agree to submit to the non-exclusive jurisdiction of the courts of New South Wales for any disputes arising under these Terms.

Before commencing legal proceedings, both parties agree to attempt good-faith negotiation for a minimum period of 30 days. If unresolved, either party may seek mediation through a recognized Australian dispute resolution service before initiating litigation.

14. Changes to These Terms

We reserve the right to update these Terms at any time. The revised Terms will be posted on this page with an updated "Last Updated" date. For active project engagements, material changes will be communicated via email. Continued use of our services after changes constitutes acceptance of the updated Terms.