Privacy Policy

1. Introduction

Genixlabs ("we", "us", or "our") is a digital agency based in Australia providing AI solutions, web and application development, video editing, digital marketing, social media management, and graphic design services to clients globally — including Australia, the United States, and beyond.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services. By accessing our website or using our services, you acknowledge that you have read and understood this policy.

We are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), the California Consumer Privacy Act (CCPA) for California-resident clients, and applicable international data protection laws.

2. Information We Collect

2.1 Information You Provide Directly

• Full name, business name, email address, and phone number submitted via contact forms
• Project briefs, requirements, and any materials you share for service delivery
• Billing and payment details processed through our secure payment partners
• Communications via email, WhatsApp, or other channels

2.2 Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent, and referral sources via analytics tools
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Deliver, manage, and improve our services to you
• Respond to inquiries and communicate about your project
• Process payments and send invoices
• Send service updates and project status notifications
• Analyze website usage to improve user experience
• Comply with legal obligations and enforce our agreements
• Protect against fraud, abuse, or unauthorized access

We do not sell your personal information to third parties, and we do not use your data for unsolicited marketing without your explicit consent.

4. How We Share Your Information

We may share your information only in the following circumstances:

• Service Providers: Trusted vendors (e.g., Vercel for hosting, MongoDB Atlas for database, Google Analytics for analytics, payment processors) who assist in delivering our services and are bound by confidentiality obligations
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where parties are bound to honor this policy
• With Your Consent: In any other circumstances where you have given explicit written consent

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. These include:

• Essential Cookies: Required for the website to function, including session management for our admin portal
• Analytics Cookies: Tools such as Google Analytics to understand how visitors interact with our site (data is anonymized where possible)
• Preference Cookies: Store your theme (light/dark mode) and display preferences

You may disable cookies through your browser settings. Note that some features of our website may not function properly if cookies are disabled.

6. Your Privacy Rights

6.1 Australian Residents

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention obligations)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

6.2 California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, shared, or sold
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal data)
• Non-discrimination for exercising your CCPA rights

6.3 European Residents (GDPR)

If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to object to processing. Contact us to exercise these rights.

7. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encrypted connections (HTTPS/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Client project data is typically retained for 7 years in accordance with Australian record-keeping requirements. You may request earlier deletion where no legal obligation requires retention.

9. International Data Transfers

As a globally operating agency, your data may be stored or processed in countries outside Australia, including the United States (via Vercel and MongoDB Atlas infrastructure). We take steps to ensure that any international transfer of personal information is subject to appropriate safeguards consistent with Australian Privacy Principle 8 and other applicable laws, including using service providers that maintain adequate data protection standards.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last Updated" date. For material changes, we will provide additional notice (such as an email notification for active clients). Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.